Information on the insolvency proceedings

ETERNA Mode GmbH initiated insolvency proceedings under self-administration on March 1, 2026. The aim of this process is to continue business operations in an orderly manner and to achieve the best possible outcome for all parties involved. An intended M&A process (search for a new investor) was unfortunately not successful.

As part of the insolvency proceedings, the ETERNA brand rights have been acquired by the OLYMP Group.

OLYMP has announced that it intends to reposition the ETERNA brand in the market and further develop it for customers and retail partners.

Further details on the acquisition can be found in OLYMP’s official press release:

OLYMP.

Orders placed via the online shop will continue to be processed and—subject to product availability—shipped accordingly.

Once your order has been processed and handed over to the shipping provider, you will receive a confirmation email.

Orders that were placed and paid after the opening of the insolvency proceedings will be processed and shipped as part of ongoing business operations.

Returns can still be registered and sent in accordance with our usual return policy.

If your parcel did not include a return label, we are unfortunately no longer able to provide free return labels. Therefore, return shipping costs must be covered by you (the customer). In this case, you are free to choose your preferred shipping provider.

To compare shipping options, we recommend using dedicated comparison tools such as: https://www.ecoparcel.eu/en/

If you have any questions, please feel free to contact our customer service team.

Once your return has been received and inspected, we will process your refund in accordance with applicable legal and insolvency regulations.

Complaints can still be submitted via our customer service. Each case will be reviewed individually, and we will aim to find an appropriate solution within the framework of warranty regulations.

Due to the current situation, the redemption of vouchers is unfortunately no longer possible at this time.

This applies to gift vouchers or voucher cards purchased via external partners (e.g., Wunschgutschein or Cadooz), as well as ETERNA vouchers already purchased. Redemption is currently not possible either online or in ETERNA Brand Stores.

Birthday vouchers and Fancard bonus vouchers issued directly by ETERNA Mode GmbH can also no longer be redeemed. Cash redemption is not possible.

Cashback balances or bonus payments from partner programs are generally considered open claims against the respective provider or retailer.

If cashback has already been paid out to your bank account, it belongs to you. However, cashback that has not yet been paid out may be affected by the insolvency proceedings and is often treated as an unsecured claim.

This means such claims may become part of the insolvency estate, and full repayment cannot be guaranteed.

For further information, please contact your respective cashback provider directly.

Our customer service team remains available to assist you with questions regarding orders, returns, or products.

You can find the current contact options under Links > Customer Service at the bottom of this website (footer). Please note that phone support is currently not available.

We kindly ask you to use our “GET IN TOUCH INSTANTLY” form or send an email directly to: service@eterna.de